This paper analyzes the impact of office machinery and computer capital (OCM) on the demand for heterogeneous labor. A system of static and dynamic factor demand equations based on a variant of the generalized Box-Cox cost function nesting the translog, the generalized Leontief and the...

In the EU, most large firms use e-business applications, such as enterprise resource planning and online procurement. Based on e-business watch data for EU-4 (Germany, France, Italy and the United Kingdom) we find that the actual use of enterprise resource planning and online procurement is...

Between 1993 and 1995, the majority of German firms in services introduced new organizational practices (OC), in particular total quality management systems, certified ISO 9000, lean administration, flatter hierarchies, delegation of authority and ICT-enabled organizational changes). This paper...