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The impact of service failures...
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Geschlecht
Consumer behaviour
135
Konsumentenverhalten
128
Customer satisfaction
46
Service quality
45
Dienstleistungsqualität
44
Beziehungsmarketing
43
Relationship marketing
43
Kundenzufriedenheit
41
Corporate social responsibility
29
Corporate Social Responsibility
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Beschwerdemanagement
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Complaint management
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Gastronomie
23
Hotel industry
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Hotellerie
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Restaurant industry
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Experiment
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USA
20
United States
20
Emotion
19
Hospitality industry
19
Gastgewerbe
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Advertising effects
13
Preismanagement
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Pricing strategy
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Werbewirkung
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Dienstleistungssektor
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Service industry
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CSR
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Customer service
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Gender
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Kundenservice
10
Viral marketing
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Virales Marketing
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Loyalty program
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Advertising
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Brand image
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Eating habit
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Mattila, Anna S.
8
Choi, Choongbeom
1
Han, Rachel
1
Hanks, Lydia
1
Huey Chern Boo
1
Hwang, Yoo Hee
1
Joe, Sung Jun
1
Shin, Joongwon
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Su, Na
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International journal of hospitality management
4
Cornell hospitality quarterly : CQ
1
Journal of service management
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
The journal of services marketing
1
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ECONIS (ZBW)
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1
Do women like options more than men? : an examination in the context of service recovery
Mattila, Anna S.
- In:
The journal of services marketing
24
(
2010
)
7
,
pp. 499-508
Persistent link: https://www.econbiz.de/10008749977
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2
Effectiveness of recovery actions on deviant customer behavior : the moderating role of gender
Huey Chern Boo
;
Mattila, Anna S.
;
Tan, Ching Yeng
- In:
International journal of hospitality management
35
(
2013
),
pp. 180-192
Persistent link: https://www.econbiz.de/10010225814
Saved in:
3
The impact of gender and prepurchase mood on consumer guilt after a travel purchase
Hanks, Lydia
;
Mattila, Anna S.
- In:
Journal of travel research : a quarterly publication of …
53
(
2014
)
5
,
pp. 625-637
Persistent link: https://www.econbiz.de/10010400548
Saved in:
4
Feeling left out and losing control : the interactive effect of social exclusion and gender on brand attitude
Hwang, Yoo Hee
;
Mattila, Anna S.
- In:
International journal of hospitality management
77
(
2019
),
pp. 303-310
Persistent link: https://www.econbiz.de/10011988558
Saved in:
5
Reference price and its asymmetric effects on price evaluations : the moderating role of gender
Choi, Choongbeom
;
Joe, Sung Jun
;
Mattila, Anna S.
- In:
Cornell hospitality quarterly : CQ
59
(
2018
)
2
,
pp. 189-194
Persistent link: https://www.econbiz.de/10011865508
Saved in:
6
A double whammy effect of ethnicity and gender on consumer responses to management level service failures
Wu, Luorong
;
Han, Rachel
;
Mattila, Anna S.
- In:
Journal of service management
27
(
2016
)
3
,
pp. 339-359
Persistent link: https://www.econbiz.de/10011583559
Saved in:
7
When organic food choices shape subsequent food choices : the interplay of gender and health consciousness
Shin, Joongwon
;
Mattila, Anna S.
- In:
International journal of hospitality management
76
(
2019
)
1
,
pp. 94-101
Persistent link: https://www.econbiz.de/10011981836
Saved in:
8
Does gender bias exist? : the impact of gender congruity on consumer's Airbnb booking intention and the mediating role of trust
Su, Na
;
Mattila, Anna S.
- In:
International journal of hospitality management
89
(
2020
),
pp. 1-7
Persistent link: https://www.econbiz.de/10012293819
Saved in:
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