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Analysis of the moderating role of the gender variable in service recovery processes
Cambra-Fierro, Jesús; Berbel-Pineda, Juan M.; … - In: Journal of retailing and consumer services 20 (2013) 4, pp. 408-418
Persistent link: https://www.econbiz.de/10009755354
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"Towards a co-creation framework in the retail banking services industry : do demographics influence?"
Cambra-Fierro, Jesús; Pérez, Lourdes; Grott, Emily - In: Journal of retailing and consumer services 34 (2017), pp. 219-228
Persistent link: https://www.econbiz.de/10011629059
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Functional barriers to the adoption of electronic banking : the moderating effect of gender
Borraz-Mora, Javier; Bordonaba-Juste, Victoria; … - In: Revista de economía aplicada : REA 25 (2017) 75, pp. 87-107
Persistent link: https://www.econbiz.de/10012269628
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Atmospheric excitement, customers’ moods and gender : a study of young shoppers
Lucia-Palacios, L.; Pérez-López, Raúl; Polo-Redondo, … - In: Journal of strategic marketing 26 (2018) 8, pp. 649-664
Persistent link: https://www.econbiz.de/10011978573