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Geschlecht
Consumer behaviour
146
Konsumentenverhalten
139
Customer satisfaction
50
Service quality
48
Dienstleistungsqualität
47
Kundenzufriedenheit
45
Beziehungsmarketing
44
Relationship marketing
44
Corporate social responsibility
30
Corporate Social Responsibility
26
Gastronomie
26
Restaurant industry
26
Beschwerdemanagement
25
Complaint management
25
Hotel industry
25
Hotellerie
25
Emotion
23
Experiment
23
Hospitality industry
22
Gastgewerbe
21
USA
21
United States
21
Advertising effects
14
Werbewirkung
14
Preismanagement
13
Pricing strategy
13
Tourism
13
Tourismus
13
Dienstleistungssektor
12
Service industry
12
Customer service
11
Kundenservice
11
CSR
10
Gender
10
Viral marketing
10
Virales Marketing
10
Internet marketing
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Loyalty program
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English
8
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Mattila, Anna S.
8
Choi, Choongbeom
1
Han, Rachel
1
Hanks, Lydia
1
Huey Chern Boo
1
Hwang, Yoo Hee
1
Joe, Sung Jun
1
Shin, Joongwon
1
Su, Na
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Tan, Ching Yeng
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Wu, Luorong
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International journal of hospitality management
4
Cornell hospitality quarterly : CQ
1
Journal of service management
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
The journal of services marketing
1
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ECONIS (ZBW)
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1
Do women like options more than men? : an examination in the context of service recovery
Mattila, Anna S.
- In:
The journal of services marketing
24
(
2010
)
7
,
pp. 499-508
Persistent link: https://www.econbiz.de/10008749977
Saved in:
2
Effectiveness of recovery actions on deviant customer behavior : the moderating role of gender
Huey Chern Boo
;
Mattila, Anna S.
;
Tan, Ching Yeng
- In:
International journal of hospitality management
35
(
2013
),
pp. 180-192
Persistent link: https://www.econbiz.de/10010225814
Saved in:
3
The impact of gender and prepurchase mood on consumer guilt after a travel purchase
Hanks, Lydia
;
Mattila, Anna S.
- In:
Journal of travel research : a quarterly publication of …
53
(
2014
)
5
,
pp. 625-637
Persistent link: https://www.econbiz.de/10010400548
Saved in:
4
Feeling left out and losing control : the interactive effect of social exclusion and gender on brand attitude
Hwang, Yoo Hee
;
Mattila, Anna S.
- In:
International journal of hospitality management
77
(
2019
),
pp. 303-310
Persistent link: https://www.econbiz.de/10011988558
Saved in:
5
Reference price and its asymmetric effects on price evaluations : the moderating role of gender
Choi, Choongbeom
;
Joe, Sung Jun
;
Mattila, Anna S.
- In:
Cornell hospitality quarterly : CQ
59
(
2018
)
2
,
pp. 189-194
Persistent link: https://www.econbiz.de/10011865508
Saved in:
6
A double whammy effect of ethnicity and gender on consumer responses to management level service failures
Wu, Luorong
;
Han, Rachel
;
Mattila, Anna S.
- In:
Journal of service management
27
(
2016
)
3
,
pp. 339-359
Persistent link: https://www.econbiz.de/10011583559
Saved in:
7
When organic food choices shape subsequent food choices : the interplay of gender and health consciousness
Shin, Joongwon
;
Mattila, Anna S.
- In:
International journal of hospitality management
76
(
2019
)
1
,
pp. 94-101
Persistent link: https://www.econbiz.de/10011981836
Saved in:
8
Does gender bias exist? : the impact of gender congruity on consumer's Airbnb booking intention and the mediating role of trust
Su, Na
;
Mattila, Anna S.
- In:
International journal of hospitality management
89
(
2020
),
pp. 1-7
Persistent link: https://www.econbiz.de/10012293819
Saved in:
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