Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Academic Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Gesundheitsversorgung"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Experience as a moderator of i...
Similar by person
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Gesundheitsversorgung
Emotion
44
Consumer behaviour
32
Konsumentenverhalten
30
Relationship marketing
28
Service quality
28
Beziehungsmarketing
27
Dienstleistungsqualität
27
Australia
22
Customer satisfaction
22
Organizational behaviour
22
Kundenzufriedenheit
21
Verhalten in Organisationen
21
Australien
19
Dienstleistungssektor
15
Health care
15
Service industry
13
Beschwerdemanagement
12
Complaint management
12
Diversity management
12
Customer service
10
Kundenservice
10
Arbeitspsychologie
9
Customer integration
9
Dienstleistung
9
Diversity Management
9
Kundenintegration
9
Services
9
Customer experience
8
Führungsstil
8
Leadership style
8
Marketing not elsewhere classified
8
Organizational psychology
8
Arbeitsverhalten
7
Betriebliche Wertschöpfung
7
China
7
Dienstleistungsmarketing
7
Satisfaction
7
Service-Dominant Logic
7
Service-dominant logic
7
more ...
less ...
Online availability
All
Undetermined
9
Free
1
Type of publication
All
Article
14
Type of publication (narrower categories)
All
Article in journal
14
Aufsatz in Zeitschrift
14
Language
All
English
14
Author
All
McColl-Kennedy, Janet R.
12
Sweeney, Jillian C.
5
Danaher, Tracey S.
3
Dagger, Tracey S.
2
Danaher, Peter J.
2
Frow, Pennie
2
Gallan, Andrew S.
2
Green, Teegan
2
Hogan, Suellen J.
2
Härtel, Charmine E. J.
2
Orsingher, Chiara
2
Payne, Adrian
2
Snyder, Hannah
2
Witell, Lars
2
Zaki, Mohamed
2
Anderson, Laurel
1
Barakshina, Tatiana
1
Breidbach, Christoph F.
1
Butten, Kaley
1
Cui, Lin
1
Elg, Mattias
1
Fan, Di
1
Figueiredo, Bernardo
1
Gain, Alexandria M.
1
Glavas, Charmaine
1
Go Jefferies, Josephine
1
Gollnhofer, Johanna Franziska
1
Hansen, David
1
Helkkula, Anu
1
Hibbert, Sally
1
Lervik-Olsen, Line
1
Li, Jane
1
Luca, Nadina
1
Previte, Josephine
1
Roy, Sanjit
1
Russell-Bennett, Rebekah
1
Smith, Geoff
1
Spanjol, Jelena
1
Titman, Jason
1
Van Driel, Mieke
1
more ...
less ...
Published in...
All
Journal of business research : JBR
3
Journal of service research : JSR
3
The journal of services marketing
2
Industrial marketing management : the international journal for industrial and high-tech firms
1
International journal of consumer studies
1
Journal of service management
1
Journal of service research
1
The international journal of human resource management
1
The service industries journal
1
more ...
less ...
Source
All
ECONIS (ZBW)
14
Showing
1
-
10
of
14
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Influence of high performance work systems on employee subjective well-being and job burnout : empirical evidence from the Chinese healthcare sector
Fan, Di
;
Cui, Lin
;
Zhang, Mingqiong Mike
;
Zhu, Cherrie …
- In:
The international journal of human resource management
25
(
2014
)
7
,
pp. 931-950
Persistent link: https://www.econbiz.de/10010251221
Saved in:
2
Designing a medicalized wellness service : balancing hospitality and hospital features
Russell-Bennett, Rebekah
;
Glavas, Charmaine
;
Previte, …
- In:
The service industries journal
37
(
2017
)
9/10
,
pp. 657-680
Persistent link: https://www.econbiz.de/10011718020
Saved in:
3
Selective halo effects arising from improving the interpersonal skills of frontline employees
Dagger, Tracey S.
;
Danaher, Peter J.
;
Sweeney, Jillian C.
; …
- In:
Journal of service research : JSR
16
(
2013
)
4
,
pp. 488-502
Persistent link: https://www.econbiz.de/10010203520
Saved in:
4
Health care customer value cocreation practice styles
McColl-Kennedy, Janet R.
;
Vargo, Stephen L.
;
Dagger, …
- In:
Journal of service research : JSR
15
(
2012
)
4
,
pp. 370-389
Persistent link: https://www.econbiz.de/10009673031
Saved in:
5
Customer effort in value cocreation activities : improving quality of life and behavioral intentions of health care customers
Sweeney, Jillian C.
;
Danaher, Tracey S.
; …
- In:
Journal of service research : JSR
18
(
2015
)
3
,
pp. 318-335
Persistent link: https://www.econbiz.de/10011336505
Saved in:
6
How do you feel today? : managing patient emotions during health care experiences to enhance well-being
McColl-Kennedy, Janet R.
;
Danaher, Tracey S.
;
Gallan, …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 247-259
Persistent link: https://www.econbiz.de/10011745308
Saved in:
7
Cocreative customer practices : effects of health care customer value cocreation practices on well-being
McColl-Kennedy, Janet R.
;
Hogan, Suellen J.
;
Witell, Lars
; …
- In:
Journal of business research : JBR
70
(
2017
),
pp. 55-66
Persistent link: https://www.econbiz.de/10011620250
Saved in:
8
Co-creation practices : their role in shaping a health care ecosystem
Frow, Pennie
;
McColl-Kennedy, Janet R.
;
Payne, Adrian
- In:
Industrial marketing management : the international …
56
(
2016
),
pp. 24-39
Persistent link: https://www.econbiz.de/10011531224
Saved in:
9
The changing role of the health care customer : review, synthesis and research agenda
McColl-Kennedy, Janet R.
;
Snyder, Hannah
;
Elg, Mattias
; …
- In:
Journal of service management
28
(
2017
)
1
,
pp. 2-33
Persistent link: https://www.econbiz.de/10011654983
Saved in:
10
Dynamic customer value cocreation in healthcare
Danaher, Tracey S.
;
Danaher, Peter J.
;
Sweeney, Jillian C.
- In:
Journal of service research
27
(
2024
)
2
,
pp. 177-193
Persistent link: https://www.econbiz.de/10014580413
Saved in:
1
2
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
