Narrow search
Showing 1 - 5 of 5
Cover Image
The practice of the balanced scorecard in health care services
Kollberg, Beata; Elg, Mattias - In: The international journal of productivity and … 60 (2011) 5, pp. 427-445
Persistent link: https://www.econbiz.de/10009270347
Cover Image
Solicited diaries as a means of involving patients in development of healthcare services
Elg, Mattias; Witell, Lars; Poksinska, Bozena; … - In: International journal of quality and service sciences 3 (2011) 2, pp. 128-145
Persistent link: https://www.econbiz.de/10009299639
Cover Image
A development view on implementation of quality management concepts
Gremyr, Ida; Elg, Mattias - In: International journal of quality and service sciences 6 (2014) 2/3, pp. 143-154
Persistent link: https://www.econbiz.de/10010404665
Cover Image
A self-determination theory perspective on customer participation in service development
Engström, Jon; Elg, Mattias - In: The journal of services marketing 29 (2015) 6/7, pp. 511-521
Persistent link: https://www.econbiz.de/10011418356
Cover Image
The changing role of the health care customer : review, synthesis and research agenda
McColl-Kennedy, Janet R.; Snyder, Hannah; Elg, Mattias; … - In: Journal of service management 28 (2017) 1, pp. 2-33
Persistent link: https://www.econbiz.de/10011654983