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Selective halo effects arising from improving the interpersonal skills of frontline employees

Dagger, Tracey S.; Danaher, Peter J.; Sweeney, Jillian C.; … - In: Journal of service research : JSR 16 (2013) 4, pp. 488-502

Persistent link: https://www.econbiz.de/10010203520

A queueing model to evaluate the impact of patient 'batching' on throughput and flow time in a medical teaching facility

Dobson, Gregory; Lee, Hsiao-hui; Sainathan, Arvind; … - 2012

We consider the work flow in a medical teaching facility, examining the process that involves an initial patient exam by a resident physician, a subsequent conference between the resident and the attending physician, and the attending physician’s visit with the patient. We create an analytical...

Persistent link: https://www.econbiz.de/10009699387

Panel size and overbooking decisions for appointment-based services under patient no-shows

Liu, Nan; Ziya, Serhan - In: Production and operations management : an international … 23 (2014) 12, pp. 2209-2223

Persistent link: https://www.econbiz.de/10010479060

Optimal choice for appointment scheduling window under patient no-show behavior

Liu, Nan - In: Production and operations management : an international … 25 (2016) 1, pp. 128-142

Persistent link: https://www.econbiz.de/10011437197

Elements of pharmacy service and satisfaction : patient versus consumer?

Bonnal, Liliane; Moinier, Xavier - In: The journal of applied business research 30 (2014) 2, pp. 479-488

Persistent link: https://www.econbiz.de/10010353533

Continuity of care as a customer service quality indicator in health sector

Rudawska, Iga - In: European research studies 24 (2021) 2B, pp. 266-275

Persistent link: https://www.econbiz.de/10012664215

A simulation-based planning methodology for decreasing patient waiting times in pure walk-in clinics

Perez, Eduardo; Anandhan, Vivekanand; Novoa, Clara - In: International journal of information systems in the … 12 (2020) 3, pp. 34-54

Persistent link: https://www.econbiz.de/10012294071

Measuring customer service in a private hospital

Bisschoff, Christo; Clapton, Hannes - In: Problems and perspectives in management : PPM ; … 12 (2014) 4, pp. 43-54

Persistent link: https://www.econbiz.de/10010511554

Queuing for expert services

Debo, Laurens G. (contributor); Toktay, L. Beril (contributor) - 2004 - [Elektronische Ressource], rev

Persistent link: https://www.econbiz.de/10002395716

Queuing for expert services

Debo, Laurens G. (contributor); Toktay, L. Beril (contributor) - 2004 - [Elektronische Ressource]

Persistent link: https://www.econbiz.de/10002380613