With the aim of addressing a gap in service research on co-creation in health care, this study discusses the problem of information asymmetry in the service provider-user relationship by adopting the Viable Systems Approach. We develop a three-step interpretative framework to support the...

The main purpose of this paper is to highlight the new opportunities that the Viable Systems Approach (VSA) can provide for observing complex service systems and explaining social phenomena through general schemes of interpretation. At the same time, it explores methodological links with the...