Patient-centric online platforms for seeking peer support and engaging in health activities have become increasingly popular among social media users. Although there is an increasing number of online healthcare communities (OHCs), most struggle to remain operative. In this study, we draw from...

In this research, we seek to understand how physicians would respond to a policy change, i.e. promoting paid consultations over free services, on an online platform. We found that, contrary to general expectations, physicians’ service quality increased for free consultations and decreased for...

Online healthcare communities have become increasingly popular among patients, enabling them to connect to a large population of patients who suffer from similar health problems and to access massive amounts of health-related information. We are interested in investigating how other patients’...