Online mental healthcare platforms have flourished during the COVID-19 pandemic, but the media choice in online physician-patient interactions has still been a conundrum for all stakeholders. As an essential service design element, communication media could affect patient revisit, which in turn...

This study investigates the role of health information technology (HIT) in reducing uncompensated care, which has become a significant burden for healthcare providers in the U.S. Several peculiar aspects in healthcare give rise to provision of care that ends up being unpaid by payers or...