On February 5, 2003, the Prime Minister and Premiers of seven provinces signed an agreement, the First Ministers' Accord on Health Care Renewal, outlining the direction of public healthcare in Canada in the near future. The Accord addressed several key issues in healthcare, namely prescription...

Introduction: In Ontario, Canada, Community Care Access Centres (CCACs) are the organizations that manage access to publicly funded home care services. CCACs employ case managers who assess individuals' needs and then develop plans for service provision. Provider agencies are then contracted to...