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A queueing model to evaluate the impact of patient 'batching' on throughput and flow time in a medical teaching facility

Dobson, Gregory; Lee, Hsiao-hui; Sainathan, Arvind; … - 2012

We consider the work flow in a medical teaching facility, examining the process that involves an initial patient exam by a resident physician, a subsequent conference between the resident and the attending physician, and the attending physician’s visit with the patient. We create an analytical...

Persistent link: https://www.econbiz.de/10009699387

Panel size and overbooking decisions for appointment-based services under patient no-shows

Liu, Nan; Ziya, Serhan - In: Production and operations management : an international … 23 (2014) 12, pp. 2209-2223

Persistent link: https://www.econbiz.de/10010479060

Optimal choice for appointment scheduling window under patient no-show behavior

Liu, Nan - In: Production and operations management : an international … 25 (2016) 1, pp. 128-142

Persistent link: https://www.econbiz.de/10011437197

Continuity of care as a customer service quality indicator in health sector

Rudawska, Iga - In: European research studies 24 (2021) 2B, pp. 266-275

Persistent link: https://www.econbiz.de/10012664215

Measuring customer service in a private hospital

Bisschoff, Christo; Clapton, Hannes - In: Problems and perspectives in management : PPM ; … 12 (2014) 4, pp. 43-54

Persistent link: https://www.econbiz.de/10010511554

Emergency medical service system design under service level constraints for heterogeneous patients

Jayaswal, Sachin; Vidyarthi, Navneet - 2014

Persistent link: https://www.econbiz.de/10010462692

Waiting patiently : an empirical study of queue abandonment in an emergency department

Batt, Robert J.; Terwiesch, Christian - In: Management science : journal of the Institute for … 61 (2015) 1, pp. 39-59

Persistent link: https://www.econbiz.de/10010496085

The effect of waiting time on patient perceptions of care quality

Nottingham, Quinton J.; Johnson, Dana M.; Russell, … - In: Quality management journal : QMJ 25 (2018) 1, pp. 32-45

Persistent link: https://www.econbiz.de/10011976310

The impact of reimbursement policy on social welfare, revisit rate, and waiting time in a public healthcare system : fee-for-service versus bundled payment

Guo, Pengfei; Tang, Christopher S.; Wang, Yulan; Zhao, Ming - In: Manufacturing & service operations management : M & SOM 21 (2019) 1, pp. 154-170

Persistent link: https://www.econbiz.de/10012001028

Imaging room and beyond : the underlying economics behind physicians' test-ordering behavior in outpatient services

Dai, Tinglong; Akan, Mustafa; Tayur, Sridhar - In: Manufacturing & service operations management : M & SOM 19 (2017) 1, pp. 99-113

Persistent link: https://www.econbiz.de/10011669520