The COVID-19 pandemic has gravely disrupted the world's economy and killed millions of people. A safe and effective vaccine was developed remarkably swiftly, but as of yet uptake of the vaccine has been slow. This paper explores one potential explanation of delayed adoption of the vaccine, which...

Given the demand for authentic personal interactions over social media, it is unclear how much firms should actively manage their social media presence. We study this question empirically in a healthcare setting. We show empirically that active social media management drives more user-generated...

A timely investigation of the potential economic effects, both realized and unrealized, of artificial intelligence within the United States healthcare system. In sweeping conversations about the impact of artificial intelligence on many sectors of the economy, healthcare has received relatively...

US government investments in health information technology (IT) reflect the significant promise of digitization for improving quality and efficiency in health care. Previous studies of the impact of health IT have focused on the hospital setting, despite the fact that most care is delivered in...