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Healy, Geraldine (contributor); Healy, Edmund (contributor); … - 2004

Persistent link: https://www.econbiz.de/10001973383

Ringing the Changes? Union Recognition and Organisation in Call Centres in the UK Finance Sector

Bain, Peter; Taylor, Phil - 2004

The massive rise in UK call centre employment in recent years has been closely related to developments in the finance sector. This paper analyses these developments in order to contextualise the organisational experiences of unions in the sector. Recruitment activity in both hostile and...

Persistent link: https://www.econbiz.de/10014112920

Union equality structures and the challenge of democratic legitimacy : the case of the Fire Brigades Union

Wright, Tessa; Moore, Sian; Taylor, Phil - In: Work, employment and society : a journal of the British … 37 (2023) 5, pp. 1339-1358

Persistent link: https://www.econbiz.de/10014384679

Indian call centres and business process outsourcing : a study in union formation

Taylor, Phil; D'Cruz, Premilla; Noronha, Ernesto; … - In: New technology, work and employment 24 (2009) 1, pp. 19-42

Persistent link: https://www.econbiz.de/10003822610

Cabin crew conflict : the British Airways dispute 2009-11

Taylor, Phil; Moore, Sian; Byford, Robert - 2019

Persistent link: https://www.econbiz.de/10012051171

"The only way is Essex" : gender, union and mobilisation among fire service control room staff

Hudson, Lynne; Moore, Sian; Tainsh, Kate; Taylor, Phil; … - In: Work, employment and society : a journal of the British … 33 (2019) 1, pp. 162-173

Persistent link: https://www.econbiz.de/10012013134