Mayank Kumar Golpelwar analyses why Business Process Outsourcing (BPO) units and their young employees found themselves to be the target of severe criticism from India’s middle classes. Using social and organizational psychological frameworks as well as ethnographic and variance analytic...

Results of the company case studies of the EMERGENCE-project (’Estimation and Mapping of Employment Relocation in a Global Economy in the New Communications Environment’) show that information and communication technologies without doubt widen the possibilities for the organization of work...

The emergence of globally distributed call-center networks, such as Dell International Support Service, has fundamentally increased the challenges to the management. This new trend of networking faces the risk of extensive demand fluctuation both over locations and over time. Existing literature...