Ever since the field of online dispute resolution (ODR) started in the late 1990s, there has been talk about creating a global system for resolving cross-border consumer issues. Significant progress has been made over the years with some impressive attempts, but none of the efforts have truly...

This article discusses online dispute resolution (ODR) developments in the context of the U.S. proposal to the Organization of American States (OAS) for development of a regional system and the pending consideration by the United Nations Commission on International Trade Law (UNCITRAL) of...