The author reports how a"report card"on public services in the Indian city of Bangalore was used by citizen groups to creategreater public awareness about the poor performance of public service providers and to challenge them to be more efficient and responsive to their customers. The report...

This paper develops a conceptual framework to analyze the problem of public service accountability in developing countries and to identify alternative ways to strengthen it. An important proposition derived from this framework is that effective public accountability can be sustained only when...

Recent theory posits that accountability in public service can be enhanced by the use of"exit"and a"voice"mechanisms. With exit mechanisms, users of public services can choose alternative sources of supply. Exit mechanisms are viable when there is competition. They are not viable for essential...

New data from the 2008 World Bank Group Entrepreneurship Survey indicates a very strong and statistically significant relationship between entrepreneurship and a better business environment. Data for 100 countries on the number of total and newly registered corporations over an eight-year period...

This paper addresses two vital concerns in the debate on adaptation to climate change. First, how can countries prepare to manage the impact of climate-change induced natural disasters? Second, how can countries ensure that they have the governmental institutions required to manage the...

This paper reports on the 2009 update of the Worldwide Governance Indicators (WGI) research project, covering 212 countries and territories and measuring six dimensions of governance between 1996 and 2008: Voice and Accountability, Political Stability and Absence of Violence/Terrorism,...

This paper presents new indicators for 185 economies measuring the accessibility of business regulatory information. The paper shows that the new data can serve as meaningful proxies for the overall transparency of governments and the new data have explanatory power for the quality of business...

In Localizing Development, Mansuri and Rao survey theory and evidence for development strategies based on local community empowerment. This note extends their theoretical argument by focusing on local government as a vital source of new leadership. Local leaders who provide better public service...

This paper addresses topics on which an agreement is necessary to arrive at consensus guidelines or principles of regulation and supervision of cooperative financial institutions (CFIs) in developing countries. Specifically we identify those aspects related to CFI industry structure, governance,...

The present study focuses on four main objectives. First, it presents an update of poverty, and income distribution measures, reported in 1997 by the Bank; second, it looks at deficiencies in social services, and how to improve social services targeted to the poor; third, it considers how trends...