Purpose – The purpose of this paper is to introduce the theme of this special issue, “Advances in e‐democracy: engaging citizens and electorates”. Design/methodology/approach – An overview is provided of developments in e‐government before providing a summary discussion of the papers...

The UK Government has set targets for its services to be available online by 2005. It is hoped that electronic public services will improve quality and efficiency of delivery, enhance public access to essential services, and achieve cost economies. While attention initially focussed on the...

Purpose – Bristol City Council has received national and international recognition for its local e‐democracy work. This paper seeks to tell the story of three phases of development of local e‐democracy in Bristol. In summarising findings from the national evaluation of the Local...

Purpose – The purpose of this paper is to describe the eAdmissions National Project and provide some insights into a selection of the forms of research which have been conducted to inform the Project effectively. Design/methodology/approach – Four different kinds of studies are described as...