Purpose – The purpose of this paper is to present the development of a business excellence model applicable in the hospitality industry. Design/methodology/approach – Two surveys using questionnaires were conducted: the first one for the development of the model's criteria and sub‐criteria...

The main purpose of the study is to highlight the new service development as a key determinant of diversification strategy in the hospitality industry. Successful new services strengthen the hotels' innovation orientation, constitute the basis for the future competitiveness, growth and survival,...

This book gathers a selection of refereed papers presented at the 4th International Symposium and 26th National Conference of the Hellenic Operational Research Society. It highlights recent scientific advances in operational research and management science (OR/MS), with a focus on linking OR/MS...