The efficiency and effectiveness of local governments has become one of the main points of interest in public sector administration, as decision and policy making gradually move from the central to the local level. This paper introduces an efficiency analysis framework based on accrual...

The main purpose of the study is to highlight the new service development as a key determinant of diversification strategy in the hospitality industry. Successful new services strengthen the hotels' innovation orientation, constitute the basis for the future competitiveness, growth and survival,...

Purpose -The purpose of this paper is to examine the efficiency and productivity of a Greek bank's branches. Design/methodology/approach -The sample consists of 458 branches of a Greek commercial bank, operating in 13 regions of Greece over the period 2002-2005, a total of 1,795 observations....

Purpose – The purpose of this paper is to examine the efficiency and productivity of a Greek bank's branches. Design/methodology/approach – The sample consists of 458 branches of a Greek commercial bank, operating in 13 regions of Greece over the period 2002‐2005, a total of 1,795...