It is argued that quality improvement efforts play an important role in industrial organizations by altering the role of the human resource management (HRM) function and the human resource professional as TQM is consistent with a move towards a more strategic HRM approach. Investigates and...

Purpose The purpose of this study is to determine the main total quality management (TQM) factors adopted and the respective results achieved by local authorities – municipalities. Determining the degree to which TQM influences the respective results is also an aim of the present study....

Purpose – The purpose of this article is to focus on dyadic buyer‐supplier relationship as part of supply chain management (SCM) and to relate implementation of supplier management practices to intra‐firm implementation of quality management (QM) practices. The aim is to identify possible...

Purpose – The purpose of this paper is to promote the integration of quality function deployment (QFD) with quantitative methods in an attempt to enhance its effectiveness and resolve issues like the failure of prioritizing customer requirements and determining proper importance levels....

Observes that the development and use of quality assurance systems became wider with the use of ISO 9000 International Standards. The standards have become very popular and have stimulated the interest of many companies in their effort to enhance their competitive advantage. Examines ISO 9000...