The contracting-out of job brokerage and case management services is a major international trend in the reform of the Public Employment Service. Instead of a public agency, private providers are contracted to deliver these services for the jobseekers. Australia and the Netherlands have...

"This article examines the consequences of contracting-out on the basis of the four criteria of efficiency, economy, effectiveness and equality (3 or 4 e's concept), which are borrowed from New Public Management research. The paper is based on 76 expert interviews and informative discussions...

This article examines the consequences of contracting-out on the basis of the four criteria of efficiency, economy, effectiveness and equality (3 or 4 e's concept), which are borrowed from New Public Management research. The paper is based on 76 expert interviews and informative discussions...