This study examines whether representative bureaucracy improves organizational integrity. The evidence is from English and Welsh police forces that implemented ambitious targets to increase ethnic minority officers during the 1999-2010 period. Specifically, we present evidence of an association...

The literature on the use of performance measurement in government has featured prominent attention to hypothesized unintended dysfunctional consequences such measurement may produce. We conceptualize these dysfunctional consequences as involving either effort substitution (reducing effort on...

We analyze a model in which incentives in one period on one task can affect output more broadly through learning. If agents can invest in human or organizational capital, then output will increase both before and after short-term incentives. We develop a model of these effects, and then we...

The literature on the use of performance measurement in government has focused much attention on hypothesized unintended dysfunctional consequences that such measurement may produce. We conceptualize these dysfunctional consequences as involving either effort substitution (reducing effort on...

Over the last decade there has been a dramatic expansion in use of performance measurement and performance management in government - using measures as a tool to improve performance along dimensions measured. Using this potentially powerful tool to try to remedy underperformance in government,...