This paper explains varying degrees of employee commitment to organisational change across four organisations. Of the many workplace innovations in recent years, Quality Management (QM) is one of the most common and also, potentially, the most far-reaching. QM is the backdrop for a focus on...

This article discusses the diffusion of employment practices across borders in multinational companies (MNCs). Case study data are used to address two central questions: whether all MNCs attempt to engage in diffusion, and how this process occurs. We argue that diffusion is not a universal...

This article discusses the diffusion of employment practices across borders in multinational companies (MNCs). Case study data are used to address two central questions: whether all MNCs attempt to engage in diffusion, and how this process occurs. We argue that diffusion is not a universal...

Total quality management has been a central element in many efforts directed towards organizational change. Theories tend to fall into two extreme camps, which hold either that TQM transforms attitudes and behaviour or that it is nothing but a means to intensify work and tighten managerial...