During an evaluation of a digital interactive consumer health television channel (NHS Direct) on Kingston Interactive Television the prominence of the channel’s menus regarding the interactive element of its service diminished considerably over a period of four months. During this time the use...

Touch‐screen kiosks are situated in a variety of locations to provide the public with ready access to health information. This paper examines their use, via the transactional logs, and makes comparisons between the types of organisation in which the kiosks are housed. Twenty‐one kiosks were...