The main purpose of this paper is to highlight the new opportunities that the Viable Systems Approach (VSA) can provide for observing complex service systems and explaining social phenomena through general schemes of interpretation. At the same time, it explores methodological links with the...

Purpose – Healthcare system embraces legal, ethical and socio-economic instances, involving several actors with different priorities, resources and influences. Characterized by a high technological level and, together, a discomfort echoed by a growing distrust of patients it no longer...