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Linking quality improvement practices to knowledge management capabilities
McFadden, Kathleen L.; Lee, Jung Young; Gowen, Charles, III. - In: Quality management journal : QMJ 21 (2014) 1, pp. 42-58
Persistent link: https://www.econbiz.de/10010244640
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Factors in the path from lean to patient safety : Six Sigma, goal specificity and responsiveness capability
McFadden, Kathleen L.; Lee, Jung Young; Gowen, Charles, III. - In: Quality management journal : QMJ 22 (2015) 4, pp. 37-53
Persistent link: https://www.econbiz.de/10011384436
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An empirical study of U.S. hospital quality : readmission rates, organizational culture, patient satisfaction, and Facebook ratings
Lee, Jung Young; Gowen, Charles, III.; McFadden, Kathleen L. - In: Quality management journal : QMJ 25 (2018) 4, pp. 158-170
Persistent link: https://www.econbiz.de/10011976340
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U.S. hospital culture profiles for better performance in patient safety, patient satisfaction, Six Sigma, and lean implementation
Lee, Jung Young; McFadden, Kathleen L.; Lee, Min Kyung; … - In: International journal of production economics 234 (2021), pp. 1-14
Persistent link: https://www.econbiz.de/10012502820
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An empirical study of U.S. hospital quality : readmission rates, organizational culture, patient satisfaction, and Facebook ratings
Lee, Jung Young; Gowen, Charles, III.; McFadden, Kathleen L. - In: Quality management journal : QMJ 25 (2018) 4, pp. 158-170
Persistent link: https://www.econbiz.de/10012309501
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Organizational culture, knowledge management, and patient safety in U.S. hospitals
Stock, Gregory N.; McFadden, Kathleen L.; Gowen, … - In: Quality management journal : QMJ 17 (2010) 2, pp. 7-26
Persistent link: https://www.econbiz.de/10009518573
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Leadership, safety climate, and continuous quality improvement : impact on process quality and patient safety
McFadden, Kathleen L.; Stock, Gregory N.; Gowen, … - In: Health care management review : the journal for health … 40 (2015) 1, pp. 24-34
Persistent link: https://www.econbiz.de/10010484101
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Managing quality crossroads in healthcare : an integrative supply chain perspective
Gardner, John W.; Linderman, Kevin W.; McFadden, Kathleen L. - In: Quality management journal : QMJ 25 (2018) 1, pp. 2-17
Persistent link: https://www.econbiz.de/10011976301
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Improving service operations : linking safety culture to hospital performance
Stock, Gregory N.; McFadden, Kathleen L. - In: Journal of service management 28 (2017) 1, pp. 57-84
Persistent link: https://www.econbiz.de/10011654987
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Managing quality crossroads in healthcare : an integrative supply chain perspective
Gardner, John W.; Linderman, Kevin W.; McFadden, Kathleen L. - In: Quality management journal : QMJ 25 (2018) 1, pp. 2-17
Persistent link: https://www.econbiz.de/10012309031