Purpose – This editorial of the special issue of Measuring Business Excellence is devoted to introduce and discuss a knowledge‐based perspective of innovation and performance improvement in health care (HC). Design/methodology/approach – The approaches, evidences and insights discussed in...

Purpose – This study seeks to further the current debate about how to systematically improve hospital performance by enhancing and balancing knowledge exploration and knowledge exploitation capabilities through the development of an electronic medical record (EMR). Design/methodology/approach...

Purpose – This study aims to offer new insights to further the understanding on the relevance of engaging employees in knowledge sharing behaviours in order to improve current operations. Design/methodology/approach – The authors' conceptual model proposes a direct relationship between...