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The impact of high-performance work systems in the health-care industry : employee reactions, service quality, customer satisfaction, and customer loyalty
Lee, Sang M.; Lee, Donhee; Kang, Chang-yuil - In: The service industries journal 32 (2012) 1/2, pp. 17-36
Persistent link: https://www.econbiz.de/10009427716
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Health-care quality management using the MBHCP excellence model
Lee, Sang M.; Lee, Donhee; Olson, David L. - In: Total quality management & business excellence : an … 24 (2013) 2, pp. 119-137
Persistent link: https://www.econbiz.de/10009723449
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Healthcare wearable devices : an analysis of key factors for continuous use intention
Lee, Sang M.; Lee, Donhee - In: Service business 14 (2020) 4, pp. 503-531
Persistent link: https://www.econbiz.de/10012417967
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Opportunities and challenges for contactless healthcare services in the post-COVID-19 era
Lee, Sang M.; Lee, Donhee - In: Technological forecasting & social change : an … 167 (2021), pp. 1-10
Persistent link: https://www.econbiz.de/10012801714
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Effects of healthcare quality management activities and sociotechnical systems on internal customer experience and organizational performance
Lee, Sang M.; Lee, Donhee - In: Service business 16 (2022) 1, pp. 1-28
Persistent link: https://www.econbiz.de/10013172545