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~subject:"Health care system"
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Health care system
Service quality
24,157
Dienstleistungsqualität
23,240
Customer satisfaction
7,140
Kundenzufriedenheit
6,949
Consumer behaviour
5,223
Konsumentenverhalten
5,176
Relationship marketing
4,687
Beziehungsmarketing
4,665
Qualitätsmanagement
2,896
Quality management
2,862
Wirtschaftsprüfung
2,836
Financial audit
2,834
Krankenhaus
2,338
Hospital
2,336
Health care
2,072
Gesundheitsversorgung
2,045
Gesundheitswesen
1,703
Product quality
1,668
Produktqualität
1,655
Theorie
1,460
Theory
1,460
USA
1,276
United States
1,264
Dienstleistungssektor
1,242
Service industry
1,239
service quality
1,232
Customer service
1,187
Kundenservice
1,131
Hotel industry
1,061
Hotellerie
1,059
Beschwerdemanagement
1,005
Complaint management
1,005
Deutschland
961
Germany
949
Hochschule
879
Higher education institution
873
Online retailing
868
Online-Handel
868
Patients
814
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774
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477
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47
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533
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141
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141
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51
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Collection of articles of several authors
17
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17
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17
Sammelwerk
17
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16
Hochschulschrift
15
Thesis
9
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5
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Propper, Carol
23
Siciliani, Luigi
21
Gaynor, Martin
20
Huckman, Robert S.
12
Gravelle, Hugh
11
Cutler, David M.
10
Frank, Richard G.
9
Sutton, Matt
9
Laudicella, Mauro
8
Hopp, Wallace J.
7
Straume, Odd Rune
7
Chakraborty, Subhajit
6
Chandrasekaran, Aravind
6
Chen, Xi
6
Fredendall, Lawrence D.
6
Kolstad, Jonathan
6
Le Nguyen Hau
6
Lee, Donhee
6
Lu, Susan Feng
6
Osei-Frimpong, Kofi
6
Palumbo, Rocco
6
Pfannstiel, Mario A.
6
Rebitzer, James B.
6
Saghafian, Soroush
6
Seiler, Stephan
6
Shapira, Gil
6
Berry, Leonard L.
5
Callen, Michael
5
D'Souza, Sunil
5
David, Guy
5
Fichera, Eleonora
5
Fronstin, Paul
5
Goldman, Dana P.
5
Islam, Shahidul
5
McFadden, Kathleen L.
5
Mullen, Kathleen J.
5
Pham Ngoc Thuy
5
Romley, John A.
5
Rosenthal, Meredith B.
5
Russell, Roberta S.
5
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European Commission / Consumers, Health and Food Executive Agency
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European Commission / Directorate-General for Health and Consumers
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Springer Fachmedien Wiesbaden
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Weltbank
2
Centre for Economic Policy Research
1
Consumers, Health, Agriculture and Food Executive Agency
1
Deutsch-Schweizerische Gesellschaft für Gesundheitspolitik
1
Edward Elgar Publishing
1
European Commission / Directorate-General for Translation
1
European Committee of the Regions
1
Europäische Union / Agentur für Grundrechte
1
Fachtagung Wachstumsmarkt Gesundheit <1998, Neuenahr-Ahrweiler>
1
Gesundheitsstadt Berlin e.V.
1
Great Britain / Ministry of Health
1
Health Quality & Safety Commission New Zealand
1
Institut für Qualität und Wirtschaftlichkeit im Gesundheitswesen
1
Institute of Economic Affairs <London>
1
International Conference "Economies of the Balkan and Eastern European Countries" <14., 2022, Florenz>
1
International Growth Centre <London>
1
International Healthcare Industry Research
1
Israel / Miśrad ha-penim
1
Israel / Miśrad ha-ḥuts
1
Israel Union of Local Authorities
1
MEM-TP
1
Merkaz ha-shilṭon ha-meḳomi be-Yiśraʾel
1
Ministry of the Interior, Department for Local Government
1
National Industrial Conference Board
1
Nordic Council of Ministers
1
Organisation for Economic Co-operation and Development
1
Sachverständigenrat zur Begutachtung der Entwicklung im Gesundheitswesen
1
State of Israel, Ministry for Foreign Affairs, Department for International Cooperation
1
Taylor and Francis.
1
University of Southampton / Department of Economics
1
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Journal of health organization and management
42
Health care management review : the journal for health care management research
41
The TQM journal : the international review of organizational improvement
28
Health marketing quarterly
24
Quality management journal : QMJ
22
NBER Working Paper
21
Journal of health economics
20
NBER working paper series
20
Management science : journal of the Institute for Operations Research and the Management Sciences
18
International journal of quality & reliability management
16
Technological forecasting & social change : an international journal
16
Working paper / National Bureau of Economic Research, Inc.
16
International journal of hospitality management
15
Journal of service management
15
Journal of business research : JBR
14
The journal of services marketing
14
The service industries journal
14
Health economics
13
Manufacturing & service operations management : M & SOM
13
European journal of operational research : EJOR
12
Public management review
12
Service business
12
International journal of productivity and quality management : IJPQM
11
International journal of quality and service sciences
11
Socio-economic planning sciences : the international journal of public sector decision-making
11
International journal of pharmaceutical and healthcare marketing : IJPHM
10
The European journal of health economics : HEPAC ; health economics in prevention and care
10
Total quality management & business excellence
10
World Bank E-Library Archive
10
CHE research paper
9
Production and operations management : an international journal of the Production and Operations Management Society
9
Discussion paper / Centre for Economic Policy Research
8
Health care management science
8
Health economics review
8
International journal of production research
8
International journal of services and operations management
8
Journal of public economics
8
The Milbank quarterly
8
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
Australasian marketing journal
7
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ECONIS (ZBW)
1,688
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1
Deploying Lean Six Sigma framework in a healthcare organisation : a case experience
Swarnakar, Vikas
;
Singh, A. R.
;
Tiwari, Anil Kr
- In:
International journal of six sigma and competitive …
13
(
2021
)
4
,
pp. 412-434
Persistent link: https://www.econbiz.de/10012990442
Saved in:
2
Mohalla clinic : a case on healthcare service operations and quality
Prashar, Anupama
- In:
Vision : the journal of business perspective
27
(
2023
)
4
,
pp. 538-552
Persistent link: https://www.econbiz.de/10014365974
Saved in:
3
Supply chain management and its effect on health care service quality : quantitative evidence from Jordanian private hospitals
Al-Saa'da, Raeeda Jamal
;
Taleb, Yara Khald Abu
; …
- In:
Journal of management and strategy : JMS
4
(
2013
)
2
,
pp. 42-51
Persistent link: https://www.econbiz.de/10010227712
Saved in:
4
The effect of creating new secondary health services on patients' perceptions : a Kano service quality analysis approach
Vassiliadis, Chris A.
;
Fotiadis, Anestis K.
; …
- In:
Total quality management & business excellence : an …
25
(
2014
)
8
,
pp. 897-907
Persistent link: https://www.econbiz.de/10010393800
Saved in:
5
Measuring customer service in a private hospital
Bisschoff, Christo
;
Clapton, Hannes
- In:
Problems and perspectives in management : PPM ; …
12
(
2014
)
4
,
pp. 43-54
Persistent link: https://www.econbiz.de/10010511554
Saved in:
6
A framework to identify service quality determinants of IT enabled scalable ventures : a study from Indian context
Basu, Rana
;
Bhola, Prabha
- In:
Journal of information & knowledge management : JIKM
13
(
2014
)
4
,
pp. 1-14
Persistent link: https://www.econbiz.de/10010495813
Saved in:
7
The relationship between income level and medical tourism service quality expectations
Moreno, Jose F.
;
Guiry, Michael
- In:
International journal of services, economics and management
6
(
2014
)
3
,
pp. 263-281
Persistent link: https://www.econbiz.de/10011282824
Saved in:
8
Evaluating healthcare process improvement for patient callbacks
Scott, Rebecce A.
;
George, Benjamin T.
- In:
International journal of services and standards
9
(
2014
)
1
,
pp. 51-66
Persistent link: https://www.econbiz.de/10011283323
Saved in:
9
Exploring the role of service quality and knowledge for mobile health services
Nisha, Nabila
;
Iqbal, Mehree
;
Rifat, Afrin
;
Idrish, Sherina
- In:
International journal of e-business research : an …
12
(
2016
)
2
,
pp. 45-64
Persistent link: https://www.econbiz.de/10011505060
Saved in:
10
Medical tourism service quality : finally some empirical findings
Noor Hazilah Abd Manaf
;
Hussin, Husnayati
;
Jahn Kassim, …
- In:
Total quality management & business excellence : an …
26
(
2015
)
9/10
,
pp. 1017-1028
Persistent link: https://www.econbiz.de/10011440785
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