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Using routine data for benchmarking and performance measurement of public hospitals in New Zealand

Stevanovic, Vladimir; Feek, Colin; Kay, Rebecca - In: Benchmarking: An International Journal 12 (2005) 6, pp. 498-507

Purpose – The paper aims to outline benchmarking and performance monitoring practice developed by the New Zealand Health Information Service at a diagnosis‐related group (DRG) level. Design/methodology/approach – The indicators are calculated from the routine hospital discharge data in the...

Persistent link: https://www.econbiz.de/10014683291

Benchmarking of hospital activity data: an international comparison

Booth, Mark; James, Phil; Stevanovic, Vladimir - In: Benchmarking: An International Journal 12 (2005) 6, pp. 515-522

Purpose – The aim of the study is to examine the feasibility of comparing hospitals internationally and to highlight … some of the barriers. Design/methodology/approach – Comparative analysis of anonymised patient‐level data from hospitals in …

Persistent link: https://www.econbiz.de/10014683293

Provider‐perceived dimensions of total quality management in healthcare

Duggirala, Mayuri; Rajendran, Chandrasekharan; … - In: Benchmarking: An International Journal 15 (2008) 6, pp. 693-722

quality. Practical implications – This instrument would enable hospitals to examine the quality of care being delivered by … performance, and benchmark their performance against that of other competitive hospitals. Originality/value – Comprehensive …

Persistent link: https://www.econbiz.de/10014683414

Simulation for emergency care process reengineering in hospitals

Shim, Sung J.; Kumar, Arun - In: Business Process Management Journal 16 (2010) 5, pp. 795-805

processes in hospitals. Originality/value – Based upon a case study using real‐world data, this paper extends the line of …

Persistent link: https://www.econbiz.de/10014687863

Redesigning the replenishment process of medical supplies in hospitals with RFID

Bendavid, Ygal; Boeck, Harold; Philippe, Richard - In: Business Process Management Journal 16 (2010) 6, pp. 991-1013

Purpose – The purpose of this paper is to present a case study of a hospital nursing unit that has evaluated and approved a two‐bin “e‐kanban” replenishment system based on passive high frequency radio‐frequency identification (RFID) technology. Design/methodology/approach – The...

Persistent link: https://www.econbiz.de/10014687874

Physicians' attitudes towards knowledge transfer and sharing

Jabr, Naeema H. - In: Competitiveness Review: An International Business Journal 17 (2007) 4, pp. 248-260

picture of the process of KT to show how physicians at two hospitals look at the knowledge of its participants and to discover … hospitals. …

Persistent link: https://www.econbiz.de/10014702157

Meaning of corporate social responsibility in a local French hospital: a case study

Kakabadse, Nada K.; Rozuel, Cécile - In: Society and Business Review 1 (2006) 1, pp. 77-96

Purpose – The research aims to examine how corporate social responsibility (CSR) is contextually understood, in comparison with the definitions proposed in the academic literature. Design/methodology/approach – The research was based on a case study analysis of a local public hospital in...

Persistent link: https://www.econbiz.de/10015007120

Engineering cellular organisation and operation for effective healthcare delivery supply chains

Parnaby, J.; Towill, D.R. - In: The International Journal of Logistics Management 20 (2009) 1, pp. 5-29

basis, has been proven in a wide range of market sectors (including hospitals) and hence qualifies for consideration as a …

Persistent link: https://www.econbiz.de/10014780671

Goal orientation and organizational commitment : Individual difference predictors of job performance

Lee, Olivia F.; Tan, James A.; Javalgi, Rajeshekhar - In: International Journal of Organizational Analysis 18 (2010) 1, pp. 129-150

Purpose – The purpose of this paper is to paper examine goal orientation and organizational commitment in relation to employees' job attitudes and performance in a hospital. Specifically, it investigates the effects of mastery and performance goals on different facets of organizational...

Persistent link: https://www.econbiz.de/10014787190

Hospital operations and length of stay performance

McDermott, Christopher; Stock, Gregory N. - In: International Journal of Operations & Production Management 27 (2007) 9, pp. 1020-1042

challenges. As service operations, hospitals present a significant opportunity to apply the many tools and techniques from the … of stay (ALOS), so that hospital managers improve the effectiveness and efficiency of patient care of their hospitals … from the population of hospitals in New York State. The performance measure is the ALOS for patients, adjusted for the mix …

Persistent link: https://www.econbiz.de/10014789933