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~subject:"Higher education institution"
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Higher education institution
Service quality
24,175
Dienstleistungsqualität
23,258
Customer satisfaction
7,144
Kundenzufriedenheit
6,953
Consumer behaviour
5,226
Konsumentenverhalten
5,179
Relationship marketing
4,690
Beziehungsmarketing
4,668
Qualitätsmanagement
2,899
Quality management
2,865
Wirtschaftsprüfung
2,841
Financial audit
2,839
Krankenhaus
2,338
Hospital
2,336
Health care
2,073
Gesundheitsversorgung
2,046
Gesundheitswesen
1,703
Health care system
1,688
Product quality
1,668
Produktqualität
1,655
Theorie
1,459
Theory
1,459
USA
1,276
United States
1,264
Dienstleistungssektor
1,243
Service industry
1,240
service quality
1,233
Customer service
1,187
Kundenservice
1,131
Hotel industry
1,061
Hotellerie
1,059
Beschwerdemanagement
1,005
Complaint management
1,005
Deutschland
961
Germany
949
Hochschule
880
Online retailing
869
Online-Handel
869
Patients
814
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320
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266
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20
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Book section
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Collection of articles of several authors
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Konferenzschrift
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Sammelwerk
16
Conference paper
15
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15
Amtsdruckschrift
14
Government document
14
Conference proceedings
11
Hochschulschrift
9
Thesis
9
Aufsatzsammlung
5
Case study
4
Fallstudie
4
Collection of articles written by one author
2
Sammlung
2
Amtliche Publikation
1
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821
German
55
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3
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1
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Smith, Jeffrey A.
10
Black, Sandra E.
8
Dillon, Eleanor Wiske
8
Ehrenberg, Ronald G.
8
Feld, Jan
8
Salamanca, Nicolás
8
Schreier, Gerhard
8
Veron, Rachel
8
Zölitz, Ulf
8
Cullinane, Jenna
7
Lincove, Jane Arnold
7
Casidy, Riza
6
Krishna, Kala
6
Hoekstra, Mark
5
Li, Jing
5
Lovenheim, Michael F.
5
Aghion, Philippe
4
Berbegal-Mirabent, Jasmina
4
Bratti, Massimiliano
4
Chevalier, Arnaud
4
Deming, David J.
4
Dewatripont, Mathias
4
Eide, Eric R.
4
El Refae, Ghaleb A.
4
Fletcher, Jason
4
Frisvold, David E.
4
Hastings, Justine S.
4
Hoxby, Caroline M.
4
Kane, Thomas J.
4
Mas-Colell, Andreu
4
Michalk, Barbara
4
Mouganie, Pierre
4
Ono, Hiroshi
4
Oreopoulos, Philip
4
Sapir, André
4
Smith, Christopher L.
4
Usman, Osly
4
Wang, Yaojing
4
Zhang, Lei
4
Akyol, Şaziye Pelin
3
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Hochschulrektorenkonferenz
15
National Bureau of Economic Research
12
OECD
4
ACA
2
DAAD
2
ENQA
2
European Parliament / Directorate-General for Internal Policies of the Union
2
Nationales Expertenseminar zur Qualitätssicherung <4, 2001, Bonn>
2
Abschlusskongress des Projektes Qualitätssicherung <2001, Bonn>
1
Al-Gehaz Al-Qawmy l-Tanzeem Al-Etisalat
1
Carnegie Commission on Higher Education
1
Council for National Academic Awards
1
Education, Audiovisual and Culture Executive Agency
1
European Commission / Joint Research Centre
1
Europäische Kommission
1
Großbritannien / Committee on Higher Education
1
Herbsttagung Qualität Messen - Qualität Managen, Leistungsparameter in der Hochschulentwicklung <2004, Köln>
1
Hochschul-Informations-System
1
National Institute of Economic and Social Research
1
Nationales Expertenseminar zur Qualitätssicherung <3, 2000, Bonn>
1
Organisation for Economic Co-Operation and Development
1
Organisation for Economic Co-operation and Development
1
Stanford Institute for Economic Policy Research
1
Tagung Evaluation von Studium und Lehre auf dem Prüfstand - Zwischenbilanz und Konsequenzen für die Zukunft <2003, Bonn>
1
University of Dundee / Department of Economic Studies
1
University of Twentes / Center for Higher Education Policy Studies
1
Università degli Studi di Milano / Dipartimento di Economia Politica e Aziendale
1
Universität Kaiserslautern
1
Universität Leipzig
1
Universität Ulm
1
Williams College
1
World Bank
1
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Published in...
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Journal of marketing for higher education
37
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
24
Beiträge zur Hochschulpolitik
19
The TQM journal : the international review of organizational improvement
16
Economics of education review
15
Discussion paper series / IZA
12
International journal of quality and service sciences
12
NBER Working Paper
12
NBER working paper series
12
Working paper / National Bureau of Economic Research, Inc.
12
IZA Discussion Paper
11
International review on public and non-profit marketing
10
CESifo working papers
9
Services marketing quarterly
9
International journal of business information systems : IJBIS
7
Journal of Asian finance, economics and business : JAFEB
7
Total quality management & business excellence
7
Cogent business & management
6
Education economics
6
CESifo Working Paper Series
5
European research studies
5
International journal of education economics and development
5
International journal of education economics and development : IJEED
5
International journal of services and operations management : IJSOM
5
Journal of human resources : JHR
5
Quality management journal : QMJ
5
International business and economics research journal
4
International journal of business excellence : IJBEX
4
International journal of economic perspectives : IJEP
4
International journal of productivity and quality management : IJPQM
4
International journal of public sector management : IJPSM
4
International journal of services, economics and management
4
Marketing intelligence & planning
4
Socio-economic planning sciences : the international journal of public sector decision-making
4
Australasian marketing journal
3
Baltic Journal of Economic Studies
3
Dienstleistungsorientierung in der universitären Ausbildung : mehr Qualität im betriebswirtschaftlichen Studium ; Festschrift für Prof. Dr. Ursula Hansen zum 60. Geburtstag
3
Discussion paper
3
Dokumente & Informationen / Hochschulrektorenkonferenz
3
Foundations of Management : the journal of Warsaw University of Technology
3
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ECONIS (ZBW)
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1
How effectual will you be? : development and validation of a scale in higher education
Martín-Navarro, Alicia
;
Medina-Garrido, José Aurelio
; …
- In:
The international journal of management education
19
(
2021
)
3
,
pp. 1-10
Persistent link: https://www.econbiz.de/10013184859
Saved in:
2
University social responsibility and performance : the role of service quality, reputation, student satisfaction and trust
Latif, Khawaja Fawad
;
Tariq, Rabail
;
Muneeb, Dilnaz
; …
- In:
Journal of marketing for higher education
34
(
2024
)
2
,
pp. 967-991
Persistent link: https://www.econbiz.de/10015189782
Saved in:
3
The effects of commitment and trust on the relationship between service quality and university brand loyalty in time of crisis
Rew, Dongjun
;
Cha, Wonsuk
;
Kim, Jin-Woo
;
Jung, Joo Y.
- In:
Journal of marketing for higher education
34
(
2024
)
2
,
pp. 1198-1219
Persistent link: https://www.econbiz.de/10015190039
Saved in:
4
Service quality dimension of polytechnic and its evaluation : the students' perspective in Indonesia
Ghozi, Saiful
;
Indartono, Setyabudi
;
Wibawa, Aji Prasetya
- In:
International journal of services and operations …
48
(
2024
)
2
,
pp. 213-233
Persistent link: https://www.econbiz.de/10015066722
Saved in:
5
An eloquent study of government v/s self-aided higher education institutions during COVID-19 revisiting SERVQUAL model
Bhatt, Jignesh
;
Patel, Prakashkumar
;
Bhadeshiya, Hardik …
- In:
International journal of services and operations …
48
(
2024
)
3
,
pp. 409-423
Persistent link: https://www.econbiz.de/10015066794
Saved in:
6
Antecedents influencing brand management of Indian higher education institutes : an inside-out approach
Khanna, Kritika
;
Pandher, Jagwinder Singh
;
Bedi, …
- In:
International journal of Indian culture and business …
33
(
2024
)
1
,
pp. 66-91
Persistent link: https://www.econbiz.de/10015272909
Saved in:
7
Factors influencing student satisfaction in universities in the Gulf region : does gender of students matter?
Parahoo, Sanjai K.
;
Harvey, Heather L.
;
Tamim, Rana M.
- In:
Journal of marketing for higher education
23
(
2013
)
2
,
pp. 135-154
Persistent link: https://www.econbiz.de/10010232463
Saved in:
8
Beyond SERVQUAL : the competitive forces of higher education in Singapore
Yeo, Roland K.
;
Li, Jessica
- In:
Total quality management & business excellence : an …
25
(
2014
)
2
,
pp. 95-123
Persistent link: https://www.econbiz.de/10010234654
Saved in:
9
A model of quality in the education service sector : an application of TOPSIS
Choudhury, Koushiki
- In:
Journal of strategic management education : JSME
8
(
2012
)
2
,
pp. 77-98
Persistent link: https://www.econbiz.de/10009790848
Saved in:
10
Service system interactions at tertiary institutions : a South African perspective
Green, Paul
- In:
International business and economics research journal
13
(
2014
)
1
,
pp. 11-19
Persistent link: https://www.econbiz.de/10010250537
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