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Quality and value in university services : the experience of the placement service at the University of Urbino "Carlo Bo"
Pencarelli, Tonino; Splendiani, Simone; Cini, Daniela - In: International journal of quality and service sciences 5 (2013) 2, pp. 140-154
Persistent link: https://www.econbiz.de/10010160049
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Quality and value in university services : the experience of the placement service at the University of Urbino "Carlo Bo"
Pencarelli, Tonino; Splendiani, Simone; Cini, Daniela - In: International journal of quality and service sciences 5 (2013) 2, pp. 140-154
Persistent link: https://www.econbiz.de/10009768461
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On-campus accommodation service quality : the mediating role of students' satisfaction on word of mouth
Gabbianelli, Linda; Pencarelli, Tonino - In: The TQM journal : the international review of … 35 (2023) 5, pp. 1224-1255
Persistent link: https://www.econbiz.de/10014321615