Problem definition: Emergency Departments (EDs) impose a complicated service process on patients and accompanying family members (from now: people). ED patients typically encounter long waits, various procedures, and multiple staff members. People lack knowledge about the various elements their...

Problem definition: Previous research has shown that early discharge of patients may hurt their medical outcomes. However, in many cases the “optimal” length of stay (LOS) and the best location for treatment of the patient are not obvious. A case in point is hematology patients, for whom...