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Deploying Lean Six Sigma framework in a healthcare organisation : a case experience

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Mohalla clinic : a case on healthcare service operations and quality

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Supply chain management and its effect on health care service quality : quantitative evidence from Jordanian private hospitals

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Determinants of patient satisfaction with public hospital services

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The effect of creating new secondary health services on patients' perceptions : a Kano service quality analysis approach

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Deconstructing service quality and customer satisfaction : challenges and directions for future research

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Analysis of the gap between customers' perceptions and employees' expectations of service quality based on fuzzy SERVQUAL logic (case study: Mofid children's hospital in Tehran, Iran)

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The role, measurement, and impact of volunteerism in hospitals

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Simulation method to improve hospital service quality

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