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The hedonic value of hospitality consumption : evidence from spring break experiences
Miao, Li; Lehto, Xinran Y.; Wei, Wei - In: Journal of hospitality marketing & management 23 (2014) 1/2, pp. 99-121
Persistent link: https://www.econbiz.de/10010358257
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Triggers and inhibitors of illegitimate customer complaining behavior : anecdotes from frontline employees in the hospitality industry
Huang, Zhuowei; Zhao, Chen; Miao, Li; Fu, Xiaoxiao - In: International journal of contemporary hospitality management 26 (2014) 4, pp. 544-571
Persistent link: https://www.econbiz.de/10010387391
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Customer responses to intercultural communication accommodation strategies in hospitality service encounters
Wang, Chen-Ya; Miao, Li; Aattila, Anna S. - In: International journal of hospitality management 51 (2015), pp. 96-104
Persistent link: https://www.econbiz.de/10011413951
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Illegitimate customer complaining behavior in hospitality service encouters : a frontline employee perspecitve
Huang, Zhuowei; Miao, Li - In: Journal of hospitality & tourism research : JHTR ; the … 40 (2016) 6, pp. 655-684
Persistent link: https://www.econbiz.de/10011559797
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CEO letters : hospitality corporate narratives during the COVID-19 pandemic
Im, Jinyoung; Kim, Haemi; Miao, Li - In: International journal of hospitality management 92 (2021), pp. 1-9
Persistent link: https://www.econbiz.de/10012424994
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The pandemic's effects on customer-to-customer engagement in hospitality consumption : a multi-country investigation
Miao, Li; So, Kevin Kam Fung; Im, Jinyoung; Jiang, Ting - In: International journal of hospitality management 102 (2022), pp. 1-13
Persistent link: https://www.econbiz.de/10013185273