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Effects of innovation leadership and supply chain innovation on supply chain efficiency : focusing on hospital size

Yoon, Seong No; Lee, Donhee; Schniederjans, Marc J. - In: Technological forecasting & social change : an … 113 (2016) 2, pp. 412-421

Persistent link: https://www.econbiz.de/10011613255

Implementation of quality programs in health care organizations

Lee, Donhee - In: Service business 6 (2012) 3, pp. 387-404

Persistent link: https://www.econbiz.de/10009613972

Strategies for technology-driven service encounters for patient experience satisfaction in hospitals

Lee, Donhee - In: Technological forecasting & social change : an … 137 (2018), pp. 118-127

Persistent link: https://www.econbiz.de/10011962009

The impact of high-performance work systems in the health-care industry : employee reactions, service quality, customer satisfaction, and customer loyalty

Lee, Sang M.; Lee, Donhee; Kang, Chang-yuil - In: The service industries journal 32 (2012) 1/2, pp. 17-36

Persistent link: https://www.econbiz.de/10009427716

Supply chain innovation and organizational performance in the healthcare industry

Lee, Sang M.; Lee, Donhee; Schniederjans, Marc J. - In: International journal of operations & production … 31 (2011) 11, pp. 1193-1214

Persistent link: https://www.econbiz.de/10009407595

Effects of hospital leadership, organizational systems, and ESWOS on medical error reduction

Lee, Donhee; Hong, Kwan Soo; Kim, Nam Young - In: Service business 10 (2016) 1, pp. 159-177

Persistent link: https://www.econbiz.de/10011722216

Assessing healthcare service quality : a comparative study of patient treatment types

Lee, Donhee; Kim, Kai K. - In: International journal of quality innovation 3 (2017) 1, pp. 1-15

The purpose of this study is to examine the effects of healthcare service quality (HEALTHQUAL) measurement items. First, the proposed measurement items for HEALTHQUAL were tested using data collected from a hospital in South Korea with more than 500 beds. The data set included 365 patients and...

Persistent link: https://www.econbiz.de/10011747583

Effects of healthcare quality management activities and sociotechnical systems on internal customer experience and organizational performance

Lee, Sang M.; Lee, Donhee - In: Service business 16 (2022) 1, pp. 1-28

Persistent link: https://www.econbiz.de/10013172545