Problem definition: In response to the increased use of telehealth to replace traditional office visits with a physician, several US states have recently adopted telehealth pay parity policies. Such policies state that payers must reimburse healthcare providers for telehealth services at the...

In recent years, many urban areas have established healthcare coalitions composed of autonomous (and often competing) hospitals, with the goal of improving emergency preparedness and response. We study the role of such coalitions in the specific context of response to multiple-casualty incidents...

Major hospitals frequently lack adequate space to accommodate emergency patients. Managers can take actions to create surge capacity, an immediate additional supply of medical services to accommodate increased demand. We study operational strategies that improve surge capacity, and we identify...