This research examines how the environmental sustainability decisions of service supply chain constituents – owners, operators and customers – impact the operating performance frontier (Schmenner and Swink 1998). We develop outcome-based environmental sustainability measures and propose a...

An exploratory study has been conducted to establish two sustainability measures reflecting consumption of resources at 984 sites in the U.S. hospitality industry over an 8 year period: first one is driven by operating factors (OPF), and the other is driven by consumer behavior related factors...

The national shutdown in response to the COVID-19 has severely compromised the financial health of the healthcare industry, in great part because shutdown of elective surgical procedures. Finally, after two months elective surgeries are beginning again but returning the system to its pre-COVID...

1. The nature of innovation -- 2. Improving the customer experience -- 3. Better human resources for improved operations -- 4. Sustainability innovation -- 5. Applying technology for corporate success -- 6. Innovative restaurant concepts -- 7. Lodging concept innovation -- 8. Strategic...