Purpose – This paper seeks to explore group formation and the consequences of exclusion from peer groups amongst international students. Design/methodology/approach – Three methods were used to collect relevant data: students' ongoing diaries, in‐depth discussions and observations....

Purpose – The purpose of the paper is to investigate the impact of ethnic/national culture on service predisposition, using Lee‐Ross's Service Predisposition (SP) Survey, plus items from Hofstede's IBM attitudes survey and from the Chinese Values Survey. Design/methodology/approach – The...

Purpose The purpose of this paper is to profile the experiences of the theme editor and the writing team of Worldwide Hospitality and Tourism Themes ( WHATT ) theme issue “What should Indian tourism and hospitality managers focus on to stay competitive in the coming decade?”...