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CSR and customer loyalty : the roles of trust, customer identification with the company and satisfaction
Martínez, Patricia; Rodríguez del Bosque, Ignacio A. - In: International journal of hospitality management 35 (2013), pp. 89-99
Persistent link: https://www.econbiz.de/10010225848
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Measuring corporate social responsibility in tourism : development and validation of an efficient measurement scale in the hospitality industry
Martínez, Patricia; Pérez, Andrea; Rodríguez del … - In: Journal of travel and tourism marketing 30 (2013) 3/4, pp. 365-385
Persistent link: https://www.econbiz.de/10009775405
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Exploring the role of CSR in the organizational identity of hospitality companies : a case from the Spanish tourism industry
Martínez, Patricia; Pérez, Andrea; Rodríguez del … - In: Journal of business ethics : JOBE 124 (2014) 1, pp. 47-66
Persistent link: https://www.econbiz.de/10010424769
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Sustainable development and stakeholder relations management : exploring sustainability reporting in the hospitality industry from a SD-SRM approach
Pérez, Andrea; Rodríguez del Bosque, Ignacio A. - In: International journal of hospitality management 42 (2014), pp. 174-187
Persistent link: https://www.econbiz.de/10010410739
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Exploring the antecedents of hotel customer loyalty : a social identity perspective
Martínez García de Leaniz, Patricia; Rodríguez del … - In: Journal of hospitality marketing & management 24 (2015) 1/2, pp. 1-23
Persistent link: https://www.econbiz.de/10010526384