Motivation theory has found wide application in the context of employee behaviour in the hospitality industry. Frequently discussed theorists include Herzberg and Maslow. The area of hotel guest choice and the factors which motivate this process, however, have received somewhat less...

Develops the view that human resource management is a central strategic and operational concern within the tourism and hospitality industries, with implications for quality and market positioning of tourism at local, regional and national levels. Suggests that all stakeholders, be they public or...

Argues for more real and in‐depth understanding of the industry ‐ theoretical and conceptual interpretations of human resource management issues ‐ to be provided to students before operational and presumptive models. Suggests that students are currently uncritical perpetuators of the...