This article uses evidence from a piece of action research conducted in the UK hospitality industry to explore the effectiveness of work‐life balance initiatives in helping women progress to senior management. It explores the main barriers to women's progression and highlights the long hours...

Purpose – The paper aims to conceptually explore customer‐to‐customer interaction (CCI) in a cross‐cultural context; and to identify research opportunities in the field of cross‐cultural CCI. Design/methodology/approach – The paper analyses consultations both with CCI experts and...

Purpose – This paper aims to identify the extent to which hospitality management degree programmes are internationalised to develop graduates capable of working within the global hospitality industry. Design/methodology/approach – A qualitative multiple case study approach was adopted for a...

Argues the case for interdisciplinary research in hospitality management. Education in the industry, by and large, does take this more holistic stance. Using a case illustrates the value and benefits of interdisciplinary research. One of the biggest problems is finding a suitable vehicle for...