In recent years, the utilization of robots has increased significantly. To the best of our knowledge, all papers have analyzed the acceptance of robots in terms of their functionalities. None of the papers have focused on creating personas based on findings regarding attitudes towards service...

Chapter 1. Introduction: Case Based Research in Tourism, Travel, and Hospitality - Rethinking Theory and Practice -- Part 1. Leadership and Strategy -- Chapter 2. Leadership and Agility: What Can We Learn From Melbourne Quarantine Hotel During the COVID-19 Pandemic? -- Chapter 3. COVID-19...