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An AHP/DEA ranking method based on service quality approach : a case study in hotel industry
Shirouyehzad, Hadi; Lofti, Farhad Hosseinzadeh; … - In: International journal of productivity and quality … 11 (2013) 4, pp. 434-445
Persistent link: https://www.econbiz.de/10009745032
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A DEA approach for comparative analysis of service quality dimensions with a case study in hotel industry
Shirouyehzad, Hadi; Lotfi, Farhad Hosseinzadeh; Shahin, … - In: International journal of services and operations management 12 (2012) 3, pp. 289-308
Persistent link: https://www.econbiz.de/10009574594
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Performance evaluation of hotels by data envelopment analysis based on customers' perception and gap analysis
Shirouyehzad, Hadi; Lotfi, Farhad Hosseinzadeh; Shahin, … - In: International journal of services and operations management 12 (2012) 4, pp. 447-467
Persistent link: https://www.econbiz.de/10009576346
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A comparative study of ordinary and fastidious customers' priorities in service quality dimensions
Dabestani, Reza; Shahin, Arash; Shirouyehzad, Hadi; … - In: Total quality management & business excellence : an … 28 (2017) 3/4, pp. 331-350
Persistent link: https://www.econbiz.de/10011723613
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Importance-performance analysis of service quality dimensions for the customer groups segmented by DEA : the case of four star hotels
Dabestani, Reza; Shahin, Arash; Saljoughian, Mohammad; … - In: International journal of quality & reliability management 33 (2016) 2, pp. 160-177
Persistent link: https://www.econbiz.de/10011459948
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Evaluation and prioritization of service quality dimensions based on gap analysis with analytic network process
Dabestani, Reza; Shahin, Arash; Saljoughian, Mohammad - In: International journal of quality & reliability management 34 (2017) 4, pp. 530-548
Persistent link: https://www.econbiz.de/10011704863