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~subject:"Hotellerie"
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Hotellerie
Data envelopment analysis
20
Data-Envelopment-Analyse
20
Performance measurement
20
Performance-Messung
20
Iran
13
AHP-Verfahren
12
AHP approach
11
Dienstleistungsqualität
11
Service quality
10
Customer satisfaction
8
Multi-criteria analysis
8
Multikriterielle Entscheidungsanalyse
8
DEA
7
Erfolgsfaktor
7
Fuzzy sets
7
Fuzzy-Set-Theorie
7
Knowledge management
7
Ranking-Verfahren
7
Success factor
7
critical success factors
7
data envelopment analysis
7
CSFs
6
Efficiency
6
Hotel industry
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Kundenzufriedenheit
6
Prioritization
6
Quality management
6
Qualitätsmanagement
6
Ranking method
6
Wissensmanagement
6
Bank
5
Data envelopment analysis (DEA)
5
TOPSIS
5
Analytic network process (ANP)
4
Effizienz
4
Hotel
4
Human capital
4
Humankapital
4
Industrie
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Dabestani, Reza
7
Shirouyehzad, Hadi
6
Shahin, Arash
5
Saljoughian, Mohammad
3
Arabzad, S. Mohammad
2
Aryanezhad, Mir-Bahador
2
Lofti, Farhad Hosseinzadeh
2
Lotfi, Farhad Hosseinzadeh
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International journal of productivity and quality management : IJPQM
2
International journal of quality & reliability management
2
International journal of services and operations management
2
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
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ECONIS (ZBW)
6
OLC EcoSci
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1
An AHP/DEA ranking method based on service quality approach : a case study in hotel industry
Shirouyehzad, Hadi
;
Lofti, Farhad Hosseinzadeh
; …
- In:
International journal of productivity and quality …
11
(
2013
)
4
,
pp. 434-445
Persistent link: https://www.econbiz.de/10010146207
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2
An AHP/DEA ranking method based on service quality approach : a case study in hotel industry
Shirouyehzad, Hadi
;
Lofti, Farhad Hosseinzadeh
; …
- In:
International journal of productivity and quality …
11
(
2013
)
4
,
pp. 434-445
Persistent link: https://www.econbiz.de/10009745032
Saved in:
3
A DEA approach for comparative analysis of service quality dimensions with a case study in hotel industry
Shirouyehzad, Hadi
;
Lotfi, Farhad Hosseinzadeh
;
Shahin, …
- In:
International journal of services and operations management
12
(
2012
)
3
,
pp. 289-308
Persistent link: https://www.econbiz.de/10009574594
Saved in:
4
Performance evaluation of hotels by data envelopment analysis based on customers' perception and gap analysis
Shirouyehzad, Hadi
;
Lotfi, Farhad Hosseinzadeh
;
Shahin, …
- In:
International journal of services and operations management
12
(
2012
)
4
,
pp. 447-467
Persistent link: https://www.econbiz.de/10009576346
Saved in:
5
A comparative study of ordinary and fastidious customers' priorities in service quality dimensions
Dabestani, Reza
;
Shahin, Arash
;
Shirouyehzad, Hadi
; …
- In:
Total quality management & business excellence : an …
28
(
2017
)
3/4
,
pp. 331-350
Persistent link: https://www.econbiz.de/10011723613
Saved in:
6
Importance-performance analysis of service quality dimensions for the customer groups segmented by DEA : the case of four star hotels
Dabestani, Reza
;
Shahin, Arash
;
Saljoughian, Mohammad
; …
- In:
International journal of quality & reliability management
33
(
2016
)
2
,
pp. 160-177
Persistent link: https://www.econbiz.de/10011459948
Saved in:
7
Evaluation and prioritization of service quality dimensions based on gap analysis with analytic network process
Dabestani, Reza
;
Shahin, Arash
;
Saljoughian, Mohammad
- In:
International journal of quality & reliability management
34
(
2017
)
4
,
pp. 530-548
Persistent link: https://www.econbiz.de/10011704863
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