Humanism has long been considered a cherished worldview underpinning human resource development. As such, it occupies a privileged status within the field, and in the main, its central tenets have gone unchallenged, despite massive changes in the economic, sociological, and technological...

The aim of this study is to explore the human or employee-related factors that shape customer satisfaction in the context of call centres. The literature review draws from a range of disperse disciplines including Service Quality, Human Resource Management and Marketing. The empirical study...

"This is an exciting new edition of a core text in Human Resource Management that has built a solid reputation as an accessible, modern and student focused textbook. It provides a concise yet thorough examination of human resource management in a wide range of sector contexts including retail,...