Purpose – This study aims to examine the extent to which the demographic and work‐related variables of educational level, gender, age, salary level, organizational tenure, and union membership are useful predictors of satisfaction with pay level, benefits, raises, and the...

Purpose – The purpose of this paper was to identify examples of management lore currently in the organizational sciences. Design/methodology/approach – The authors deliberated and developed a series of examples of management lore in the organizational sciences and surveyed management...

This paper discusses the role that customers play as human resources in service‐based organizations. These involve situations where a customer replaces a more traditional employee (ATMs, self‐serve gas stations), or situations where the customer serves as a strategic partner by providing...