Purpose – The purpose of this paper is to introduce the special issue volume that examines a range of concerns, challenges and responses relating to temporary workers and human resource management (HRM). Design/methodology/approach – The paper highlights eight key research questions and...

Purpose – The paper seeks to determine whether and how the quality of working life (QWL) varies between call centres (CCs) in the in‐house/outsourced, public and private sectors and the implications of these findings on human resource management (HRM). Design/methodology/approach – This...

Purpose – The purpose of this paper is to bridge a gap in the call centre literature by considering how individual employees perceive their level of voice over workplace decisions. The inclusion of direct voice mechanisms is noteworthy as these are forms that have received much less attention...

Purpose – The purpose of this paper is to outline some of the key issues related to migrant workers, work, public policy and HRM while introducing the five articles included in the special issue. Design/methodology/approach – The paper reports on the issue which is made up of articles that...

Purpose – The purpose of this paper is to outline some of the key issues related to migrant workers, work, public policy and HRM while introducing the five articles included in the special issue. Design/methodology/approach – The paper reports on the issue which is made up of articles that...

Purpose – To examine the experience of agency employment for workers and employers' use of agency workers in Britain to evaluate competing claims made about this form of work. Design/methodology/approach – This paper draws on results from three recent representative surveys of employment in...

Purpose – The purpose of this paper is to examine the management of agency workers in Australia and, in particular, to identify the challenges presented to HRM by agency work. Design/methodology/approach – After briefly reviewing the data on the incidence and growth of agency work in...