Purpose – To provide experience‐based reflections on building, sustaining and leading a successful international travel business. Design/methodology/approach – The approach of the paper is based on an interview with the co‐founder and executive chairman of Flight Centre Limited. Findings...

Argues that, despite increasing interest in teamwork, much of the literature on the subject is inconclusive and often derived from anecdote rather than primary research. Seeks to develop an empirically‐based conceptual framework with which to characterize effective teamwork in the hospitality...